Supercharge your Insurance Business
How to take your insurance business to the next level

AGENDA

Hear from some of UK’s leading insurance professionals at this important LIVE virtual event. Designed to help you grow your business exponentially, this event is also an incredibly effective way to let you network with your peers and other industry leaders.

Delegates participating in the accredited Insurance Connect event can claim up to 3.25 CPD hours towards the CII / Personal Finance Society member CPD scheme.

Paul Lucas, Managing Editor, Insurance Business (Host)

11:00 am Registration

12:00 pm–12:45 pm  Opening keynote panel: Growing your business

• Identify methods to effectively benefit from market changes, especially in the post-pandemic climate.
• List top tips for winning new business, retaining existing clients and building your reputation in the industry.
• Identify ways to maintaining service excellence and industry knowledge in an ever-changing market.
• Identify ways to rebuilding trust after Business Interruption denials.
• What you can and should be doing to drive sales – the key to surviving and building your business

CII CPD accredited Demonstrates the quality of the learning of the Insurance Connect event and confirms that it meets CII member CPD scheme requirements.

Keynote Speakers:

	Keith Richards, managing director of engagement, Chartered Insurance Institute
	Lauren Cooper, commercial broker, Alan and Thomas Insurance Group
	Gary Williamson, trading and development manager, SEIB Insurance Brokers
	Andy Preston, motivational sales speaker, Andy Preston Limited

12:50 pm–1:20 pm  Schemes: It’s now or never – learn to identify, grow and manage your scheme

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Now more than ever, schemes are the answer for brokers and their customers. Having the right scheme solution in place can help you differentiate your business. Hiscox’s team of experts in schemes can help you grow and support your schemes business.

• What are the core trends driving your customers, and why is it important to identify them?
• What are the benefits of schemes to you and your customers?
• Driving insurer ownership and accountability is critical for schemes – how does Hiscox support brokers in maximising the opportunities?
• Investment in our team and schemes proposition – what does that look like?
• Hear success stories and learn how you can add value to your business with schemes

Speaker:

Lee Turner, national schemes sales manager, Hiscox

1:25 pm–1:55 pm  Hospitality solution room

Hospitality is one of the hardest-hit industries post COVID-19, and the future of hospitality insurance will change.  This solution room topic will be a lively debate on the future and the needs from the hospitality group and the insurers. This session will:

• identify current issues that hospitality clients are going through and to better understand what clients are experiencing
• describe potential claims that may arise from other industries and from the FCA ruling and how to better advise clients
• identify positive impacts to the industry that has risen from these changes and what this means for the insurance industry

CII CPD accredited Demonstrates the quality of the learning of the Insurance Connect event and confirms that it meets CII member CPD scheme requirements.

Speakers:

	Jane Pendlebury, chief executive, HOSPA
	Jamie Lewis, managing director, Bespoke Wholesale, City Underwriters
	David Noble, director of hospitality and leisure, James Hallam Ltd.
	Matthew Ford, partner, BLM Law

2:00 pm–2:30 pm COVID-19: What does it mean for employers?

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COVID-19 has left many employers at risk of claims. This session will explore what the danger areas for UK businesses are. At the end of this session, you will be able to:

• identify new issues arising from the pandemic that employers should be aware of
• describe new emerging claims coming from these risks and its implications
• summarize steps that employers can take to avoid litigation and to better advise your clients

CII CPD accredited Demonstrates the quality of the learning of the Insurance Connect event and confirms that it meets CII member CPD scheme requirements.

Speakers

	Stephen Moore, partner and head of employment, Ashfords
	Matt Warren, UK sales manager, ARAG

2:35 pm–3:05 pm Emerging risks

When the pandemic hit, emerging risks were put on the back burner. Now, as the economy opens up, emerging risks are demanding attention. This session will look at the top emerging risks that have been captured by AIRMIC’s report, Top Risks and Mega Trends.

• Summarize what are the new risks that brokers should be aware of
• Identify business opportunities that these new risks offer
• Explain which of these risks will have the most impact on the economy
• Provide mitigation advice that brokers should provide to their clients

CII CPD accredited Demonstrates the quality of the learning of the Insurance Connect event and confirms that it meets CII member CPD scheme requirements.

Speaker:

	Alexander Frost, market development manager, AIRMIC
	Matt Symes, manager, Audit & Assurance, Deloitte UK

3:10 pm–3:40 pm  Back to work: Changes to expect in the insurance industry post COVID-19

The pandemic has impacted the way we live and work. With employees heading back to work, this session will discuss briefly what we know so far on the implications of the FCA ruling, and go through potential types of claims that will arise from going back to work.

• Summarize the current impact of the FCA ruling, with the case going into appeals
• Identify what lines will be hardening and what policy changes are being made post-COVID
• Explain potential risks and claims that could arise and how to better advise your clients

CII CPD accredited Demonstrates the quality of the learning of the Insurance Connect event and confirms that it meets CII member CPD scheme requirements.

Speakers:

	Richard Webb, director, Manchester Underwriting Management Ltd.
	James Harvey, partner, BLM Law

3:45 pm–4:30 pm  Closing keynote panel: Diversity and inclusivity in the industry
The insurance industry has come a long way in its approach to diversity and inclusion. Nonetheless, ensuring that there’s diversity in the workplace is an ongoing journey. This panel discussion looks at why insurance companies can no longer afford to overlook diversity.

• Addressing the age and skills gap in the insurance industry
• Describe the importance of diversity for business growth
• Identify best practices in embracing diversity in the workplace

CII CPD accredited Demonstrates the quality of the learning of the Insurance Connect event and confirms that it meets CII member CPD scheme requirements.

Speakers:

	Karen Graves, chairman, The Network of Independent Women in Insurance (moderator)
	Gareth Mutema, senior account handler, Churchill Insurance Consultants Ltd | steering committee member, The Insurance Cultural Awareness Network
	Jenifer Denby, head of inclusion and diversity, Willis Towers Watson
	Mat Maddocks, founder - DevelopSafe, secretary – LINK The LGBT Insurance Network

Come and meet the industry, ask questions, find new suppliers – live booths with representatives from:

*Please note that all times listed are British Summer Time.

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